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Position Description

As a Project Manager, you will assist the Water Well Manager in implementing emergency services programs and lead a team in highly diverse and disadvantaged communities throughout the San Joaquin Valley. You should understand and empathize with the needs of communities, families, and individuals affected by emergency and water-related crises, as this position blends the technical aspects of operations management with direct service provision to diverse participants throughout the San Joaquin Valley.

RESPONSIBILITIES

• Assist the Water Well Manager in all aspects of the Water Well program, including:
• Read and interpret policies, plans, contracts, funding agreements, and similar documents.
• Review documents and conduct data entry with accuracy.
• Supervise, train, and review the work of Water Well staff, including daily operations & tasks.
• Assist with quality control document review of grant financing packages and participant files to confirm eligibility via income, property, and title verification.
• Assist with working with contractors directly regarding final grant approval documents, including but not limited to Terms of Awards and updated Final Estimates.
• Assist with the funding process on water well files, including but not limited to participants, contractors, accounting, and field staff.
• Review complicated cases and make eligibility determinations based on existing program criteria.
• Evaluate processes and procedures to ensure efficiency and make recommendations for improvement.
• Coordinate services with other programs within the Emergency Services department and other departments within the organization.
• Maintain effective working relationships with vendors and partners.
• Handle escalated customer service issues to ensure positive outcomes while complying with applicable policies and funding restrictions.
• Prepare reports and other documentation to support invoicing, budgeting, and decision-making related to the program.
• May conduct outreach to communities to increase program awareness and enrollment.

QUALIFICATIONS

• Bilingual proficiency in English/Spanish is desirable but not required.
• Loan/Grant Processing experience.
• Ability to work independently and as a team member.
• Ability to maintain confidentiality of information.
• Be detail-oriented and a self-starter.
• Capacity to work effectively on multiple projects with tight deadlines.
• Four-year college degree or equivalent work experience.
• Strong computer skills (Office 365, Word, Excel, Outlook, Publisher, PowerPoint, etc.)
• Effective oral and written communication skills.
• Familiar with property ownership documents, including Grant Deeds and Property Profiles.
• Capability to work from a Corporate Office at least two days out of a five-day work week.

EQUAL OPPORTUNITY EMPLOYER